This is the "Off-Campus Access" page of the "Research Process" guide.
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Research Process  

This guide focuses on the skills and resources needed to complete a research project.
Last Updated: Sep 4, 2014 URL: http://libguides.rccc.edu/research Print Guide RSS UpdatesEmail Alerts

Off-Campus Access Print Page
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Welcome

 

Reference Assistance:
(704) 216-3680 (North)
(704) 216-3683 (South)
(704) 216-7140 (NCRC)

Hours:
North and South:
Mon.-Thurs  7:45 am to 7:00 pm
Fri.              9:00 am to 1:00 pm

NCRC:
Mon.-Thurs.     8:00 am to 7:00 pm
Fri.                    9:00 am to 1:00 pm

Information Commons closes fifteen minutes before LRC closing time.

  


 

How to access databases from off-campus?

  1. Visit the LRC-IC homepage: http://www.rccc.edu/lrc
  2. You may access our databases by performing a search from "Find Articles" and/or utilizing a "Research Guide" for your topic.
  3. Click on the link to the appropriate database or perform the appropriate search in the wanted search box.
  4. If you are off-campus, you will automatically be redirected to the EZ Proxy login page and the following screen will appear. If you are on-campus this page will not appear.

  1. You will be prompted to enter your RCCC Account login credentials.
  2. Students- Your username and password are the same credentials that you use to log in to Blackboard. Username Format: {Up to 10 characters of last name}{period}{first initial}{period}{last 5 digits of Student ID}(Example: doe.j.55555).
  3. Faculty/Staff-Your username and password are the same credentials that you use to log in to your workstation. Username Format: {first initial}{Up to 10 characters of last name}(Example: jdoe).
  4. Click Log In and you will be able to access RCCC's databases.
 

FAQ

Getting Connected to the Library from off-campus

How do I get started?

Click on the library resource you want to use and if it is restricted to valid RCCC users, you will get a login page. Follow the instructions on the page and enter your RCCC ID number. When the system verifies that you are a valid RCCC user, you will be able to access the restricted resources. 

You may also need to adjust your proxy settings and enable cookies and JavaScript in your browser. Cookies are used by EZproxy and some library resources to verify that you are an authorized TC3 user. 

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What is EZproxy and how does it work?

We use EZproxy to allow RCCC off-campus users access to restricted library resources. Once off-campus users are authenticated (checked against the RCCC EZproxy), the EZproxy proxy server connects them to the resource. Since the proxy server is connecting from on campus, its IP address is accepted by the remote site.

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Which browsers are supported?

Netscape, 4.x or 7.x Internet Explorer, 5.x and higher Firefox or Mozilla, 1.x or higher Safari, 1.x or higher Google Chrome - no changes need to be made unless you changed the settings for cookies in Chrome. Opera, 7 or higher. AOL is not supported

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How do I adjust my settings and enable cookies and JavaScript?

To adjust your browser settings:

  • In Internet Explorer 6.x go to Tools -> Internet Options -> Connections tab -> LAN Settings to ensure that all of the boxes including the “Use automatic configuration” script box are not checked.
  • In Mozilla Firefox 3.x go to Tools -> Options Advanced -> Network Tab -> Settings Select No Proxy but do not select the proxy configuration of proxy.wheaton.edu
  • In Mozilla Firefox 2.x go to Tools -> Options Advanced -> Network Tab -> Settings Select  Direct Connection to the Internet but do not select the proxy configuration of proxy.wheaton.edu.
  • In Google Chrome  go to Tools (click on the wrench to the right of the address box) -> Options.
  • In Opera 7 and higher go to Tools > Quick preferences.

To enable cookies:

  • In Internet Explorer 6.x go to Tools -> Internet Options -> Privacy tab -> and then set the privacy option to Medium or lower.
  • In Netscape 7.x go to Edit -> Preferences -> Privacy and Security -> Cookies -> and check “Enable cookies for originating web site only”
  • In Netscape 4.x go to Edit -> Preferences -> Advanced > and enable “Accept only cookies that get sent back to original server”
  • In Mozilla Firefox 3.x go to Tools -> Options -> Privacy -> Cookies -> and check both “Accept cookies from sites” and “Accept  Third-party cookies.”
  • In Mozilla Firefox 2.x go to Tools -> Options -> Privacy -> Cookies -> and check “Accept cookies from sites.”
  • In Mozilla Firefox 1.x go to Tools -> Options -> Privacy -> click on Cookies -> and check “Allow sites to accept cookies.”
  • In Safari go to Preferences -> Security ->Accept Cookies -> and enable “Always.”
  • In Google Chrome  go to Tools (click on the wrench to the right of the address box) -> Options -> Under the Hood -> Scroll down to Cookies Settings: ->Set to "Allow all cookies".
  • In Opera 7 and higher go to Tools > Quick preferences > check "Enable Javascript" and "Enable cookies."

To enable JavaScript:

  • In Internet Explorer 6.x go to Tools -> Internet Options ->   Security -> and then set the privacy option to Medium.
  • In Netscape 7.x go to Edit -> Preferences -> Advanced -> Scripts and Plugins -> and select “Enable JavaScript for Navigator.”
  • In Netscape 4.x go to Edit -> Preferences -> Advanced -> and check “Enable JavaScript.”
  • In Mozilla Firefox 3.x go to Tools -> Options -> Content -> and check “Enable JavaScript.”
  • In Mozilla Firefox 2.x go to Tools -> Options -> Content -> and check “Enable JavaScript.”
  • In Mozilla Firefox 1.x go to Tools -> Options -> Content -> and check “Enable JavaScript.”
  • In Google Chrome  go to Tools (click on the wrench to the right of the address box) ->Options>Under The Hood>Content Settings....>Javascript>Allow all sites to run JavaScript (recommended)
  • In Opera 7and higher go to Tools > Quick preferences > check "Enable Javascript" and "Enable cookies."

"Secure Connection Failed" error:

If you see a "Secure Connection Failed" error in Mozilla Firefox 3.x, click on “or you can add an exception” at the end of the message, then follow the instructions.

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Why can I connect to most databases but not all of them?

Ezproxy works by detecting special wording in the URL.  Sometimes this wording gets removed.  Add this prefix to the URL: http://ezproxy.rccc.edu/login?url=

If you cannot connect to a particular resource, it may be experiencing temporary problems. Check the library homepage where known problems will be posted. If no relevant information is posted, please contact us.

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Why can’t I connect from my workplace?

Your workplace may be using a firewall or a proxy server for security reasons. If you get the message, "This page cannot be displayed," then the connection problem is probably due to a firewall. You will need to contact your company’s computer staff for assistance.  

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How long will I stay authenticated?

You will have to log in again after 30 minutes of inactivity.

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I use the Google Web Accelerator. Why can’t I access library resources?

There is a conflict between EZproxy and Google Web Accelerator software. You need to uninstall or disable Google Web Accelerator in order to gain access to the library’s restricted resources.

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I’m an AOL user. Why can’t I access library resources?

EZproxy does not work with the AOL browser. Connect to the Internet with AOL and then use Mozilla Firefox to access the library’s restricted resources.

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I’m a Comcast/RoadRunner/Frontier/Verizon/etc. user. Why can’t I access library resources?

Sometimes when different companies install their boxes and software to provide you with Internet access, it may make some changes to your computer’s settings for Internet Explorer that will not allow access to the library resources. You may want to try using Mozilla Firefox.

If you want to continue to use Internet Explorer, please adjust your browser settings. See How do I adjust my settings and enable cookies and JavaScript?

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I’ve read all of these FAQ’s and I still can’t get connected.

If you have tried all of the above options, our EZproxy remote authentication service may be experiencing problems, or your filtering software may be blocking the site. Please contact us at lrc@rccc.edu.

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